Terms of Service

Spotlight Dialogue Studios

Terms of Service for Spotlight Dialogue Studios

Effective Date: 5 May 2026

1. Introduction and Acceptance of Terms

These Terms of Service (“Terms”) govern your access to and use of the services provided by Spotlight Dialogue Studios (“Spotlight Dialogue Studios”, “we”, “us”, or “our”), a business operating in Singapore with its registered/business address at 18 Robinson Road, #12-01, Singapore 048547.

By engaging, booking, purchasing, accessing, or using any of our services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our services.

These Terms should be read together with any proposal, quotation, statement of work, booking confirmation, production brief, or other written agreement issued by Spotlight Dialogue Studios (collectively, the “Service Order”). In the event of any conflict, the Service Order shall prevail to the extent of the inconsistency, unless expressly stated otherwise.

2. Scope of Services

Spotlight Dialogue Studios provides interview-show and interview-production related services, which may include:

  • Interview show concept development;
  • Host and guest booking support;
  • Studio and on-location interview production;
  • Live-streamed interview sessions;
  • Post-production editing and captioning;
  • Corporate spokesperson interview coaching; and
  • Branded podcast-style interview series.

The exact scope, deliverables, timelines, technical requirements, and fees for each engagement will be specified in the relevant Service Order. Any services not expressly included in the Service Order are excluded unless agreed by us in writing.

We may engage third-party vendors, freelancers, studios, platforms, or technical providers to assist in delivering the services. We remain responsible only for the services expressly undertaken by us, subject to these Terms and any applicable Service Order.

3. User Obligations and Responsibilities

You agree that you will:

  • Provide accurate, complete, and timely information necessary for us to perform the services;
  • Obtain all necessary permissions, consents, releases, and approvals for any content, guests, locations, trademarks, music, footage, or materials you provide or request us to use;
  • Ensure that any content, instructions, or materials you supply do not infringe any third-party rights and do not violate any applicable law;
  • Cooperate promptly with scheduling, production, approvals, and review processes;
  • Ensure that your guests, representatives, and personnel comply with any studio, venue, safety, technical, or conduct requirements communicated by us;
  • Not use our services for unlawful, defamatory, misleading, obscene, harassing, discriminatory, or otherwise harmful purposes;
  • Not record, reproduce, distribute, or publish our proprietary materials, production methods, or deliverables except as permitted under the Service Order or these Terms; and
  • Pay all fees and charges when due.

You are solely responsible for the accuracy, legality, and suitability of any statements made by you, your guests, or your representatives during interviews, recordings, live streams, or related promotional activities.

If you request us to arrange guests, hosts, or contributors, you acknowledge that availability is not guaranteed and may be subject to separate agreements, approvals, or talent terms.

4. Payment Terms and Conditions

Unless otherwise stated in the Service Order, all fees are quoted in Singapore Dollars (SGD) and are exclusive of applicable taxes, including Goods and Services Tax (GST), which will be charged where applicable.

  • A deposit, retainer, or advance payment may be required before work commences;
  • Invoices are payable by the due date stated on the invoice or Service Order;
  • Late payments may result in suspension of services, delay of deliverables, or cancellation of bookings;
  • You shall be responsible for all bank charges, transfer fees, and payment processing charges imposed by your bank or payment provider;
  • Any additional work, revisions, reshoots, overtime, rush fees, venue costs, equipment rentals, travel, accommodation, or third-party expenses requested by you or caused by changes to the scope may be charged separately;
  • Unless expressly agreed otherwise, all fees paid are non-transferable and non-creditable.

If payment is not received when due, we may charge interest on the overdue amount at the maximum rate permitted by applicable law, calculated from the due date until full payment is received, without prejudice to any other rights or remedies available to us.

We reserve the right to withhold deliverables, access, publication files, or final edits until all outstanding amounts have been paid in full.

5. Cancellation and Refund Policy

Cancellations and rescheduling requests must be made in writing. Because our services often involve advance planning, booking of talent, studio time, equipment, and production resources, cancellation charges may apply.

  • If you cancel after a booking is confirmed, any deposit or retainer paid is non-refundable unless otherwise stated in the Service Order;
  • If cancellation occurs after production planning has begun, you may be liable for all work completed, committed costs, and non-recoverable third-party expenses;
  • If cancellation occurs within a short notice period before a shoot, recording, live stream, or coaching session, additional cancellation fees may apply as stated in the Service Order;
  • Rescheduling is subject to our availability and may incur administrative or rebooking charges;
  • Refunds, if any, are granted only at our discretion or where required by law.

If we must cancel or materially reschedule a service due to reasons within our control, we will use reasonable efforts to offer a rescheduled date, alternative arrangement, or refund of the affected portion of fees paid, as appropriate.

No refund will be provided for dissatisfaction arising from subjective preferences where the services were delivered substantially in accordance with the agreed scope, except as required by applicable law.

6. Liability Limitations

To the fullest extent permitted by Singapore law, Spotlight Dialogue Studios shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, business opportunity, goodwill, data, or anticipated savings arising out of or in connection with the services or these Terms.

Our total aggregate liability arising out of or in connection with any service, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total fees actually paid by you to Spotlight Dialogue Studios for the specific service giving rise to the claim, except where such limitation is prohibited by law.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot be excluded or limited under applicable law.

You acknowledge that interview production, live streaming, and content publication may involve technical risks, including internet disruptions, platform outages, audio/video issues, lighting issues, equipment failure, or third-party service interruptions. We are not responsible for delays, interruptions, or losses caused by such events, except to the extent directly caused by our gross negligence or wilful misconduct.

7. Intellectual Property Rights

Unless otherwise agreed in writing, all pre-existing intellectual property, including templates, workflows, production methods, concepts, know-how, editing techniques, software configurations, and materials owned or licensed by Spotlight Dialogue Studios, remain our property or the property of our licensors.

Subject to full payment of all applicable fees, and unless otherwise stated in the Service Order, you are granted a non-exclusive, non-transferable licence to use the final deliverables created specifically for you for the purpose and channels agreed between the parties.

You acknowledge that any third-party materials incorporated into deliverables may remain subject to the rights and licence terms of their respective owners. You are responsible for obtaining any additional rights required for your intended use.

Unless otherwise agreed in writing, Spotlight Dialogue Studios may retain copies of recordings, edits, transcripts, stills, and production materials for archival, quality assurance, portfolio, and internal business purposes, subject to applicable law and any confidentiality obligations.

You grant us a worldwide, royalty-free, non-exclusive licence to use, reproduce, edit, adapt, and display any materials you provide to us solely for the purpose of performing the services and, where permitted, for promotional or portfolio purposes, unless you notify us in writing that such use is prohibited.

8. Data Protection and Privacy

Spotlight Dialogue Studios will collect, use, disclose, and process personal data in accordance with the Singapore Personal Data Protection Act 2012 (“PDPA”) and our applicable privacy practices.

By engaging our services, you consent to our collection, use, disclosure, and processing of personal data provided by you or collected in the course of delivering the services, including names, contact details, images, voice recordings, video recordings, and other information necessary for production, administration, billing, quality control, and service delivery.

We may disclose personal data to:

  • Our employees, contractors, and service providers on a need-to-know basis;
  • Hosting, streaming, editing, transcription, captioning, payment, cloud storage, and communications providers;
  • Guests, hosts, or production participants where necessary for coordination;
  • Regulatory, law enforcement, or governmental authorities where required by law; and
  • Any other party with your consent or as otherwise permitted by law.

You are responsible for ensuring that you have obtained all necessary consents from your guests, employees, contractors, and other individuals whose personal data you provide to us, including consent for recording, publication, and cross-border transfer where applicable.

We may transfer personal data outside Singapore where necessary for service delivery, subject to reasonable safeguards and applicable law. Where required, we will take reasonable steps to ensure that overseas recipients provide a standard of protection comparable to that under the PDPA.

If you wish to access, correct, or withdraw consent in relation to personal data, please contact us using the details in Section 12. We may be unable to continue providing certain services if you withdraw consent for data that is necessary for performance.

9. Force Majeure

We shall not be liable for any delay or failure to perform our obligations where such delay or failure is caused by events beyond our reasonable control, including but not limited to acts of God, fire, flood, epidemic, pandemic, war, terrorism, civil unrest, labour disputes, power failure, internet outage, government action, venue unavailability, transport disruption, or failure of third-party platforms or suppliers.

In such circumstances, we may suspend performance, reschedule the affected services, or provide alternative arrangements where reasonably practicable. If the force majeure event continues for an extended period, either party may terminate the affected Service Order by written notice, subject to payment for services already performed and non-recoverable costs incurred.

10. Changes to Terms

We may revise these Terms from time to time to reflect changes in our business practices, legal requirements, or service offerings. The updated Terms will be effective upon posting or upon the date stated in the revised version, whichever is later.

Your continued use of our services after the effective date of any revised Terms constitutes acceptance of the updated Terms. If you do not agree to the revised Terms, you must stop using our services and, where applicable, notify us regarding any ongoing engagement.

11. Applicable Law and Jurisdiction

These Terms and any dispute, claim, or matter arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Republic of Singapore, without regard to conflict of law principles.

The parties irrevocably submit to the exclusive jurisdiction of the courts of Singapore, subject to any mandatory dispute resolution process agreed in writing by the parties or required by law.

12. Contact Information

If you have any questions, notices, or requests relating to these Terms or our services, please contact us at:

  • Company: Spotlight Dialogue Studios
  • Address: 18 Robinson Road, #12-01, Singapore 048547
  • Email: [email protected]
  • Phone: +65 6324 7891

Notices to us should be sent to the contact details above and will be deemed received when actually received by us, subject to applicable law.

13. Severability Clause

If any provision of these Terms is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be severed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

If any invalid, unlawful, or unenforceable provision would be valid, lawful, or enforceable if a part of it were deleted or modified, the provision shall apply with the minimum modification necessary to make it valid, lawful, and enforceable.

Entire Agreement: These Terms, together with any applicable Service Order and any written amendments signed or accepted by both parties, constitute the entire agreement between you and Spotlight Dialogue Studios regarding the services and supersede prior discussions or understandings on the same subject matter.

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